Wednesday, March 29, 2017
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Tip #2 – Improve Your Global Form Experience

Tip #2 – Improve Your Global Form Experience

Ever get a gift that makes no sense? That’s the feeling your visitors get when you ask them irrelevant questions.

We have released ten marketing automation tips to make you a little more productive. Like presents, some are small, some are big–but enjoy them all.

Today’s tip – Improve Your Global Form Experience via Conditional State FieldsGlobal

Improve Experience

People in Japan really don’t care about filling out information related to the United States. People in the United States don’t care about Australia. You get the picture.

To give your forms a localized flavor, make sure that your State field values are conditional so only the appropriate states and provinces show. This provides your visitors with a much better content experience.

formcountryexample1

Boost Results

In addition to providing a better user experience, fewer fields (especially irrelevant ones) mean higher conversion rates. That means visitors in countries like Spain, Italy and others will have fewer fields to complete.

Janet Driscoll Miller (@janetdmiller) of Marketing Mojo recently discussed a Marketo study that showed that the reduction of two fields can boost conversion rates by 1.5-2%.  In theory, reducing a form by a single field should have a .5%-1% bump. Significant change? No. But that’s 50-100 leads for every 10K leads generated–a potential $2-$4K savings for leads that cost $40 a pop.

If you are looking for some other detailed form tips, read crazyegg’s Small Tweaks that Can Have a Big Impact on Your Web Form Conversions.

short-forms

Marketo Study

 

How to Setup in Marketo

For detailed directions on how to edit picklist values and set field labels, get more information in the Marketo Community (Login required). At a high level, here are three steps:

  1. Within your form, select the State field and choose the Visibility rule.
  2. Customize when the State field should appear and which values it should contain.
  3. Repeat for all the forms where Country and State are captured.

Learn more about other Marketo Forms Tricks in First Take: Twelve Great New Features of Marketo’s Forms 2.0.

StateVisabilityRules

 Other Tips from the Series

 

About Jeff Coveney

Jeff is an accomplished marketing expert with more than 20 years success in generating demand and creating buzz for leading technology organizations. Jeff is the founder of RevEngine Insider and regularly consults via RevEngine Marketing.